Our standard lead time for customised kit is currently 7-10 working days.

The estimated delivery date for your order will be displayed at the basket before checkout. This date takes into account multiple factors such as availability, supplier lead times, time of year, and the customisation required. The progress of your order can be tracked through your customer account on our website.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery's progress.

If you are uploading a new club badge, club name or sponsor logo for print customisation, our Design Team will email you a visual proof before production begins. Your order will not progress into production until you have approved this.

For embroidery customisation, such as a new embroidered badge or embroidered text, our Embroidery Team will email you a separate embroidery proof for approval before production begins.

Other customisation elements, such as player names, player initials or numbers, are produced to our standard size specifications, so visuals are not provided. Please ensure all text is entered correctly, as our team will print exactly what is entered at the time of ordering.

Due to our visualisation and approval process, photos are not supplied while an order is in production.

All customisation is carried out by the team on our premises as it allows us to control all stages of the embroidery and print process.

Please upload your logo or badge as a .PNG, .JPG, .JPEG or .GIF file, with a maximum file size of 4MB.

Once your order has been dispatched, you will receive tracking information from your chosen courier. This information can also be found in your customer account on our website.

If DPD was selected at checkout, your DPD delivery can be tracked here.

If Royal Mail was selected at checkout, your Royal Mail delivery can be tracked here.

At the moment, we only ship within the UK, however we are looking to expand our shipping options in the near future.

We apologise for any disappointment this may cause. If we do resume international shipping, we’ll be sure to share updates on our website and social media.

If you miss your delivery, the courier will usually leave a calling card or send an update via text or email with details of the next steps. You may be able to rearrange delivery, have the parcel left in a safe place, or collect it from a local depot or collection point.

If the courier is unable to deliver your order and you do not provide further delivery instructions, they will return it to us and an additional delivery charge may apply to resend it.

The estimated delivery date for your order will be displayed at the basket before checkout. This date takes into account multiple factors such as availability, supplier lead times, time of year, and any customisation required. The progress of your order can be tracked through your customer account on our website.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery's progress. Your tracking number can also be found in your customer account.

Yes, we are a top tier partner with all the leading teamwear brands. All products sold on our website are 100% genuine.

All size guides for each of our brand partners can be found here.

If you are still unsure of what sizes to buy for your team, we would recommend using our Sample Service as sizing can vary between brands. 

Our easy to use quote functionality allows you to quickly build and price your order online, including customisation costs. All the details you should need can be found here.

Simply browse our website and add the required products and quantities to your basket.

At the checkout, you can pay via Card, PayPal, BACS or Cheque by following the on-screen instructions. If you prefer to pay by invoice, select ‘Pay by Invoice’ at checkout and upload your purchase order (PO) document.

The PO document must be on official letterheaded paper and the total must match your online order.

If the PO document is not uploaded at the time of ordering, please email your PO document and Direct Soccer order number to [email protected] after completing your online order.

Please note that orders will not be processed until the PO document has been received and verified.

If selecting the ‘Pay by Invoice’ option, our payment terms are 30 days from the invoice date.

Due to our fully automated warehouse system, and our commitment to fast delivery, orders begin processing as soon as they are placed. Unfortunately, this means we’re unable to amend or add to orders once they have been submitted.

Due to our fully automated warehouse system, and our commitment to fast delivery, all orders must be placed through our website. If you need any assistance while placing your order, our team will be happy to help guide you through the process.

Our website provides up to date stock information. Here is an explainer of our stock grids:

Green tick – The item is either in stock in our warehouse and available for immediate dispatch or can be sourced and fulfilled within our standard lead time of 7-10 working days.

Date displayed – This is the estimated date we expect the item to be back in stock.

Envelope icon – The item is currently out of stock, and we do not have a confirmed restock date from the supplier. You can click the envelope and enter your email address to be notified when the item is available to purchase again.

Once you have added all items and any customisation to your basket, an estimated delivery date will be displayed. This date takes into account multiple factors such as availability, supplier lead times, and our customisation lead time.

You can also view specific stock information for each item in your basket. For example, items held in our warehouse will show "Available for immediate dispatch".

Yes, at the checkout customers can select to Pay by BACS/Cheque.

To pay by Bank Transfer, please make your payment to the below account and please ensure that your order number is entered in the reference field when making the payment.

Direct Soccer Ltd. Sort Code 80-73-31 Account 1049 4567

If paying by cheque, please make this payable to Direct Soccer Limited and post it to the following address:

Direct Soccer 3 Ainslie Street, West Pitkerro Industrial Estate, Broughty Ferry, Dundee, DD5 3RR.

Orders will not be processed until payments have been received and cleared.

Our system is fully automated; therefore, invoices are only generated once an order has been shipped. You’ll find your invoice attached to your dispatch email when your order is on its way. Once your order has been placed, you will receive a confirmation email, this includes full order details including values and total balance.

There are two ways a sponsor can pay for your order.

Option 1 - Sponsor pays via BACS

Add all required items and customisations to your basket, then proceed to checkout. In the Billing section, enter the sponsor’s details and select ‘Pay via BACS’ as the payment method. You’ll receive an order confirmation showing all items ordered and the total amount including VAT, which can then be passed to the sponsor for payment. Once the order has been dispatched, the invoice will be included in your dispatch confirmation email.

Option 2 - Sponsor purchases a gift card

Alternatively, the sponsor can purchase a gift card on our website here.

This option allows the sponsor to immediately receive an invoice with their billing details. The coach or kit buyer can then redeem the gift card against their order by selecting ‘I have a gift card’ at the basket stage.

We accept all major debit and credit cards, PayPal, and bank transfers (BACS). We can also offer payment by invoice for schools and local authorities.

Yes. If you are a school or local authority, you can pay by invoice. Simply select "Pay by Invoice" at checkout and upload a copy of your purchase order (PO) when placing your order.

Our returns information and form can be found on our website, here. Please ensure that all items are returned in original condition and are non-customised. You can then send the item(s) and the completed returns form to us at the following address:

Direct Soccer 3 Ainslie Street, West Pitkerro Ind. Est., Broughty Ferry, Dundee, DD5 3RR

Refund are processed within 5 working days of receiving your return.

If you require a replacement, a new order can be placed on our website.

If you require a replacement size, please place a new order through our website and return the original item using our returns process.

As customised items are made to your specific requirements, they cannot be returned unless they are faulty or have been supplied incorrectly.

The prices on our website are our best prices and already include our bulk-buying discount, ensuring you receive the best value from the outset while maintaining transparency for all customers.

We provide added value to clubs and teams through our loyalty scheme, Direct Rewards. When your club is signed up to Direct Rewards, you can earn kickbacks once qualifying spend thresholds are met.

All purchases made using your club's loyalty token count towards your total spend, including purchases made by parents and supporters, not just official club orders.

For further information or to sign up today, please click here.

Printing and embroidery pricing can vary depending on the type of customisation being added to the items. You can view the full details of our customisation pricing, here.