FAQs

It can take from 10 to 15 working days depending on the time of year, and product availability.

You can track the progress of your delivery by clicking here

If your order requires a printed badge, team name or sponsor logo we will email you a visual prior to manufacture for approval. We do not however provide visuals of player names, player initials, numbers, medical kit or ball bags. Please ensure you have entered your text correctly as we will print EXACTLY what you provide. Check spelling, capitals and punctuation.

What about embroidery, will I see a sample?

Yes. We will send you,via email, an image for you to approve before your garments are customised.

Yes, we deal with major brand names and every product comes directly from the manufacturer. All of our products are 100% genuine brands.

All customisation is carried out by us on our premises as it allows us to control all stages of the embroidery and print process.

We have a football kit quotation feature, that is very simple to use. Simply add the football kit to the basket, this will give you the price that you'll pay. At the bottom of the basket is a button that says Email me my basket. This will send the email the basket so it can be used as a quote. Visit the quote page for more information.

Yes, when you go through the checkout section select Pay by BACS/Cheque.

To pay by Bank Transfer please make your payment to the below account and please ensure that your order number is entered in the reference field when making the payment.

Direct Soccer Ltd. Sort Code 80-73-31 Account 1049 4567

If paying by cheque, please make this payable to Direct Soccer Limited and post it to the address below.

Direct Soccer 3 Ainslie Street, West Pitkerro Ind. Est., Broughty Ferry, Dundee, DD5 3RR

Please note cheques should be received within 7 days from the date of your order. Orders will not be processed until cheques have been received and cleared.

Firstly, please note that the ‘Pay by Invoice’ option is only available to schools and local authorities.

  1. To order for your organisation, simply select the goods and quantities you require on our website.

  2. Go to the checkout and select one of the payment options.

2.1. If selecting card, PayPal or BACS/Cheque then please follow the instructions to complete your order.

  1. We can accept purchase order documents from finance departments. If this would be the most suitable option for you then please select ‘Pay by Invoice’ at the checkout and upload your purchase order document. Please ensure that the document is on letter headed paper and that the total on your document matches that of the online order.

  2. To ensure this has been accepted, you can send your PO document and Direct Soccer order number to [email protected] after order completion as the order will not be processed until these have been received.

If selecting the 'Pay by Invoice' option, please be aware that our payment terms are 30 days.

The best way to find the appropriate size is to order samples from the website. The players can then try them on for size before customising. Remember that once an item has been embroidered and/or printed, it cannot be returned. Size guides for each brand can also be found on our website here.