DELIVERY INFORMATION
Delivery Details
Our standard lead times are as follows:
Type | Ships In: |
---|---|
Non-customised Goods (all products in our warehouse) | 1-2 working days |
Non-customised Goods (special order from supplier) | 7-10 working days |
Customised Goods | 10-15 working days |
We detail all estimated delivery dates at point of purchase to allow our customers to make an informed decision before purchasing.
The longest lead time will apply if an order contains a mixture of items in the table above. Orders should be placed separately if you wish for the item specific lead time to apply.
Whilst we hold the majority of our stock in our automated on-site warehouse from top brands such as Nike, adidas, Joma, Puma, Stanno and Mitre, we are unable to hold every product size/colour variation on site due to the massive amount of product variations in teamwear. Due to this, when you place an order on Direct Soccer, we may have to purchase your items direct from the appropriate brand partner. This factor will be taken into account when the estimated delivery date is provided.
Couriers
Deliveries are carried out by DPD or Royal Mail at a fixed rate. Customers will receive a tracking number for the courier selected once their order has been dispatched.
DPD Next-Day Delivery (after dispatch)
UK Mainland - £5.99
DPD Pick Up (UK Mainland) - £4.99
Northern Ireland, Scottish Islands and Isle of Man - £14.99
Channel Islands and Isle of Wight - £24.99
The following postcode areas will require 2 working days for delivery: AB31-AB38, AB41-AB56, FK17-FK21, G83, IV1-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW3, KW5-KW14, PA21-PA38, PA80, PH15-PH26, PH30-PH41, PH49-PH50
Orders outside of UK mainland will require an additional 2 working days for delivery.
Royal Mail Tracked 48 (after dispatch)
This option is available to any location in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) at £3.99 per order. Please note that Royal Mail will only be available at the checkout if the parcel is under 2kg.
Collection from our Premises
You can collect your order from our premises at 3 Ainslie Street, West Pitkerro Industrial Estate, Dundee, DD5 3RR.
Please note that customers have 30 days to collect their order. If the order is not collected within this timeframe, the items will be returned to stock and a refund will be issued.
Delivery Destinations
We are currently shipping to the following destinations:
UK Mainland (Scotland, England, Wales)
Northern Ireland
Western Isles
Orkney Islands
Shetland Islands
Isle of Wight
Isle of Man
Channel Islands
Isles of Scilly
We hope to introduce more destinations in the near future.
Returns
Items should be returned within 28 days of receipt, in unused condition and in original packaging, with tags still intact. Your refund will be processed within 5 working days from receipt of your return. Delivery costs are non-refundable. Return of items will be at your own cost and risk - we recommend using a tracking service as we cannot be held responsible for items lost in the post. We do not offer exchanges; therefore, we recommend any replacements needed are ordered on our website.
PLEASE NOTE: All customised items (including Club Shop items with added embroidery or print e.g badges, names and numbers) are NON-REFUNDABLE, unless there is a manufacturing defect.
To return any unwanted items please complete the form below and include this in your return package.
All returns should be sent to:
Direct Soccer Returns Dept,
3 Ainslie Street,
West Pitkerro Ind. Est.,
Broughty Ferry,
Dundee,
DD5 3RR