FAQs
How long does it take to deliver a kit printed with logo, numbers and badge?
Lead times can vary depending on the items purchased. We detail all estimated delivery dates at the basket to allow our customers to make an informed decision before purchasing.
Our standard lead time for customised kit is currently 7-10 working days.
Can I see what the item will look like before or after it has been customised?
If you are uploading a new badge, club name or sponsor logo, our Design Team will email you a visual prior to production for approval. The order will not progress into production until this has been approved by yourself.
We do not however provide visuals of player names, player initials or numbers. Please ensure the text has been entered correctly as our team will print exactly what is entered at the time of ordering.
Similarly for Embroidery, if you are uploading a new badge or embroidered text, our Embroidery team will email you a visual prior to production for approval.
Due to the high volume of orders we process, unfortunately we’re unable to provide photos of the order while it’s in production.
Are you an official dealer of Nike, Mitre, adidas etc...?
Yes, we partner with the top brands in teamwear and every product comes directly from the manufacturer. All of our products are 100% genuine.
Who carries out the printing and embroidery?
All customisation is carried out by the team on our premises as it allows us to control all stages of the embroidery and print process.
Can I get a quote?
Our online functionality makes it quick and easy to obtain a quote. All the details you should need can be found here.
Can I pay by Bank Transfer or Cheque?
Yes, at the checkout customers can select to Pay by BACS/Cheque.
To pay by Bank Transfer, please make your payment to the below account and please ensure that your order number is entered in the reference field when making the payment.
Direct Soccer Ltd.
Sort Code 80-73-31
Account 1049 4567
If paying by cheque, please make this payable to Direct Soccer Limited and post it to the following address:
Direct Soccer 3 Ainslie Street, West Pitkerro Industrial Estate, Broughty Ferry, Dundee, DD5 3RR.
Please note cheques should be received within 7 days from the date of your order. Orders will not be processed until cheques have been received and cleared.
How does a school order from your website?
Simply browse our website and add the required products and quantities to your basket.
At the checkout, you can pay via Card, PayPal, BACS or Cheque by following the on-screen instructions. If you prefer to pay by invoice, select ‘Pay by Invoice’ at checkout and upload your purchase order (PO) document.
Purchase Order Details
The PO document must be on official letterheaded paper and the total must match your online order.
If the PO document is not uploaded at the time of ordering, please email your PO document and Direct Soccer order number to [email protected] after completing your online order.
Please note that orders will not be processed until the PO document has been received and verified.
Payment Terms for Invoices
If selecting the ‘Pay by Invoice’ option, our payment terms are 30 days from the invoice date.
How do I know which sizes to buy?
All size guides for each of our brand partners can be found here.
If you are still unsure of what sizes to buy for your team, we would recommend using our Sample Service.