|Product||Delivery Lead Time (Working Days)|
|Equipment||1 - 2 Days|
|Unprinted Teamwear / Players Bags||7 - 10 Days|
|Printed Teamwear / Players Bags||10 - 15 Days|
|Printed Pennants||10 - 15 days|
Orders outside of UK mainland will require an additional 2 working days for delivery.
At present Directsoccer ONLY ship to the following destinations:
UK Mainland (Scotland, England, Wales)
Isle of Wight
Republic of Ireland
Isle of Man
Isles of Scilly
Current Delivery Costs are as follows:
We will send an email when your order is has been dispatched. Please provide a mobile telephone number in your order as the couriers will text you with a delivery time slot. All deliveries MUST be signed for on delivery.
In the rare instance that you have received your order and believe there is an item missing, please contact us within 3 working days from receipt.
If you find that a product is unsuitable (e.g. you have ordered the wrong size) please return it in its original condition - unused with all packaging and tags intact within 28 days of delivery for either refund or exchange. Delivery costs are not refundable. We request that you call us on 01382 736854 or email email@example.com BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post. Please note that personalised items cannot be returned unless there is a manufacturing defect.
All returns should be sent to:
3 Ainslie Street,
West Pitkerro Ind. Est.,
PRINTING AND EMBROIDERY
Permission from the copyright holder must be obtained by the customer for copyrighted logos before providing the artwork to Direct Soccer for reproduction. We will not reproduce professional club badges without written consent directly from the club first.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)We collect information about you for two reasons: Firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to unsubscribe from any marketing email from us.
The type of information we will collect about you includes your:
· Phone number
· E-mail address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at firstname.lastname@example.org
HELP & INFO
Direct Soccer are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.com