In order to supply our customers with a huge range of products from top brands such as Nike, adidas, Prostar, Stanno, Uhlsport, Umbro, Mitre, etc - we are unable to hold every product size/colour variation in stock. Due to this, when you place an order with Directsoccer.co.uk we will purchase your items direct from the appropriate supplier. Once we receive these items, they will be shipped out to you by our dispatch team for next working day delivery.

If your order includes personalisation, this will be completed in house by our embroidery/printing departments once we receive your products from the suppliers.

If you wish to cancel or amend your order, please get in touch with us as soon as possible. Our warehouse is automated, utilising robotic technology to allow us to ship orders to customers faster than ever before. Therefore, it will not always be possible to cancel/amend an order once placed. We will do our best to accommodate our customers’ requests but cannot guarantee we can action amendments or cancellations once an order has been placed.

Order deliveries are carried out by DPD UK and are at a fixed rate whatever the size of your order. All lead times shown are subject to stock availability and take effect once full payment/payment details have been received. You will be informed promptly should any stock issue arise.

You can track your delivery once it has been dispatched by clicking here.

Orders outside of UK mainland will require an additional 2 working days for delivery.

The longest lead time will apply if an order contains a mixture of items in the table above. Orders should be placed separately if you wish for the item specific lead time to apply.

Please note that due to Covid 19 some orders may be delivered beyond the stated lead times above. This is due to our suppliers experiencing logistical difficulties and shipping delays. We apologise sincerely for this and hope that you appreciate that we are doing our best to deliver to you as fast as possible in these unprecedented times.

IMPORTANT INFORMATION: We are currently unable to ship to EU destinations. We are working hard to resolve this issue. Please check back for further updates.
Under normal circumstances Direct Soccer ship to the following destinations:

UK Mainland (Scotland, England, Wales)
Northern Ireland
Western Isles
Orkney Islands
Shetland Islands
Isle of Wight
Republic of Ireland
Isle of Man
Channel Islands
Isles of Scilly
Austria
Belgium
Czech Republic
Denmark
France
Germany
Luxembourg
Netherlands
Poland
Slovakia
Sweden
Finland
Croatia
Spain
Italy

Due to Brexit, we are experiencing some delivery delays as our courier companies transition to new rules and guidelines.

We would also like to make our European customers aware that there may be additional charges payable on receipt of your order. Unfortunately, at this stage it is unclear what these charges may be as policy will vary depending on shipping destination. Direct Soccer has no control over these potential charges. We will update our European customers as soon as our courier companies confirm the new legislation, and effect it will have on European deliveries from the UK. Thank you for your patience in the meantime.

We offer the following delivery options:

DPD Next-Day Delivery (after Dispatch)

DPD Delivery Costs are as follows:
UK Mainland - £5.99
Ship to Shop (UK Mainland) - £5.99
Sweden, Finland, Croatia, Spain & Italy - £19.99
Channel Islands and Isle of Wight - £24.99
All other available destinations - £14.99

We will send an email when your order is has been dispatched. Please provide a mobile telephone number in your order as the couriers will text you with a delivery time slot. All deliveries MUST be signed for on delivery.

Royal Mail Standard 48 Service

We ship anywhere in the United Kingdom including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses at the flat rate of £3.99 per order.

We will send an email when your order has been dispatched. The service normally takes 2-3 working days incl. lead time. Delivery to some areas may take longer.

Collection from our Premises

You have the option of collecting your order from our Premises at:

Unit 4
3 Ainslie Street
West Pitkerro Industrial Estate
Dundee
DD5 3RR

Please be aware you have 30 days to collect your order. If you do not collect within 30 days, we will return your order to stock and issue a refund back to your payment method.

Items should be returned within 28 days of receipt, in unused condition and in original packaging, with tags still intact. Your refund will be processed within 5 working days from receipt of your return. Delivery costs are non-refundable. We do not offer exchanges; therefore, we recommend you order any replacements needed on our website. Return of items will be at your own cost and risk - we recommend using a tracking service as we cannot be held responsible for items lost in the post.

PLEASE NOTE: All personalised items (including Clubshop items with added embroidery or print e.g badges, names and numbers) are NON-REFUNDABLE, unless there is a manufacturing defect.

To return any unwanted items please complete the form below and include this in your return package.

Click to Download Form

All returns should be sent to:

Direct Soccer
Returns Dept,
Unit 4,
3 Ainslie Street,
West Pitkerro Ind. Est.,
Broughty Ferry,
Dundee,
DD5 3RR

Permission from the copyright holder must be obtained by the customer for copyrighted logos before providing the artwork to Direct Soccer for reproduction. We will not reproduce professional club badges without written consent directly from the club first.

In the rare instance that you have received your order and believe there is an item missing, please contact us within 3 working days from receipt.