FAQ's Q1: How long does it take to deliver a kit printed with logo, numbers and badge? A1: It can take from 14 days to 21 days depending on the time of year, and product availability. Q2: Can I see a proof of how the item will look once printed? A2: If your order requires a printed badge, team name or sponsor logo we will email you a visual prior to manufacture for approval. We do not however provide visuals of player names, player initials, numbers, medical kit or ball bags. Please ensure you have entered your text correctly as we will print EXACTLY what you provide. Check spelling, capitals and punctuation. Q3: Why are your prices lower? A3: The prices are lower because we buy in large quantities. Q4: Are you an official dealer of Nike, Mitre, Prostar etc...? A4: Yes, we deal with major brand names and every product comes directly from the manufacturer. Q5: Who carries out the printing and embroidery? A5: All the printing and embroidery is carried out by us on our premises. It allows us to control all stages of manufacture and our QC Department checks all goods before they leave the warehouse. Q6: How do I go about getting a Quote? A6: To obtain a quote, it can be done on the website by simply adding your chosen items to the shopping cart, include the shipping cost and then this can printed off and shown to your sponsor. We do not provide quotes by email of over the phone. Q7: Can I pay by Cheque A7:Yes, when you go through the checkout section select pay by cheque on the drop down menu. Cheques should be received within 7 days from the date of order. Orders will not be processed until cheques have been received and cleared. Q8: We are a school/charity how do we order from your website? A8:Select the goods you require, go to the checkout, select payment by cheque, credit card or Invoice with Order, and proceed to complete the order. We are able to accept purchase order numbers from finance departments. Please ensure that you send the PO number as soon after order completion. Q9: How do I know which sizes to buy? A9: The best way to get it right is to order samples from the website. Then try them on the team for size. This will give you a better idea before ordering the full kits especially before printing. Q10:What about embroidery, will I see a sample? A10:Yes. We will send you, via email, an image for you to approve before your garments are customised. |